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View Full Version : What can I do if a car dealership added options to my factory-orderd car without my p


rob1111
01-20-2010, 03:32 PM
:(I ordered a factory-ordered car from a dealership. I filled out the purchase order with the exact options that I wanted. The agreement was signed by me & the manager of the dealership. The sales rep. notified me by email about adding navigation to the car. I responded to him by email tellling him No, that I did not want the navigation in the car. The sales rep. on his own, called the factory in Germany & had the navigation added at an additional cost of $3000. Since the car is coming from Germany & takes 2 months to get here & is in it final stage, the navigation cannot be removed. I do not have a VIN# for the car as yet because it is being built. The navigation was never added on the purchase order & there was no amendment to the purchase order to add it. What are my options in this case. :cool:

bankrupcyus
02-28-2011, 10:44 PM
The factory invoice lists the base model of the car, and all option packages, floor mats, body trims, etc. It also lists destination charge, holdback and dealer flooring assistance. But the dealer gets the holdback and floor plan back from the factory after they sell the car, so have them remove it. Destination charge is not refundable, we pay the dealer, the dealer pays the factory.