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05-15-2007, 05:23 AM
Misled by a garage that repaired my car, which left me liable for costs of a hire car they arranged for me whilst they repaired my car. My insurance policy stated that a courtesy car should only be supplied if the garage has one available & ssay they are not liable.
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I require legal advice concerning a past motor insurance claim that I made in 2005.
The problem is not the actual claim but the circumstances that arose with the courtesy car that was supplied by the garage (approved by the insurer).
I did not realise that they the garage had arranged a hire car and that I may be liable for costs during period of repairs to my car.
The situation where the fact that I was misled was due to the way my signature was obtained on documents during the procedure that was carried out when I initially went to leave my car with the approved repair garage.
At the time I was asked to sign various documents and was put under undue pressure and was told not to bother reading documents and told that these were just admin papers for the insurance company claim procedures.
At the time I was literally carted in and out of the office with the person at the desk insisting for me to hurry up saying "his colleague was waiting outside, in order to inspect my vehicles condition such for any existing marks etc on the bodywork". This was very intimidating and staff did not allow me to read any of the documents they got me to sign.
I did not request a courtesy vehicle and certainly did not request a hire vehicle and did not supply any of my details, including address to this car rental firm.
Please note that I was not aware that I was given a hire vehicle as a courtesy car by the garage, and was not given any documents showing this. My insurance company policy stated that a courtesy car will be supplied only if the garage has one available.
The actual claim was decided by my insurance company as a 50/50 settlement in July 2005, due to certain facts, including that the third party was a foreign vehicle/driver.
I only decided on settlement at this time, due to the stress the whole matter was and is still causing me, but was not aware at this time of the hire vehicle and of any costs that I may be liable for.
The vehicle was repaired in March 2005, but I did not receive any correspondence from the rental firm "ACR LTD" until approximately September.
ACR LTD a car hire company had recovered half there costs from the third party insurers, but now have sent a summons to me for the remainder (
[FONT=Arial][SIZE=2]
I require legal advice concerning a past motor insurance claim that I made in 2005.
The problem is not the actual claim but the circumstances that arose with the courtesy car that was supplied by the garage (approved by the insurer).
I did not realise that they the garage had arranged a hire car and that I may be liable for costs during period of repairs to my car.
The situation where the fact that I was misled was due to the way my signature was obtained on documents during the procedure that was carried out when I initially went to leave my car with the approved repair garage.
At the time I was asked to sign various documents and was put under undue pressure and was told not to bother reading documents and told that these were just admin papers for the insurance company claim procedures.
At the time I was literally carted in and out of the office with the person at the desk insisting for me to hurry up saying "his colleague was waiting outside, in order to inspect my vehicles condition such for any existing marks etc on the bodywork". This was very intimidating and staff did not allow me to read any of the documents they got me to sign.
I did not request a courtesy vehicle and certainly did not request a hire vehicle and did not supply any of my details, including address to this car rental firm.
Please note that I was not aware that I was given a hire vehicle as a courtesy car by the garage, and was not given any documents showing this. My insurance company policy stated that a courtesy car will be supplied only if the garage has one available.
The actual claim was decided by my insurance company as a 50/50 settlement in July 2005, due to certain facts, including that the third party was a foreign vehicle/driver.
I only decided on settlement at this time, due to the stress the whole matter was and is still causing me, but was not aware at this time of the hire vehicle and of any costs that I may be liable for.
The vehicle was repaired in March 2005, but I did not receive any correspondence from the rental firm "ACR LTD" until approximately September.
ACR LTD a car hire company had recovered half there costs from the third party insurers, but now have sent a summons to me for the remainder (